Seabourne Supply Chain - Case Studies
Clients are family
At Seabourne our customers are part of our family. Many have been loyal and supportive for years and know most of the Seabourne team in their local office by name.
Our Key Accounts Desk provides a single point of contact for personal monitoring of more sensitive consignments. As well as this, all clients are allocated a customer support representative, who is in contact on a regular basis to deal with any queries that may arise.
Seabourne ensures all customers are treated as true partners. We only use the customer account number for accounting, because we recognise 95% of our customers immediately by voice and name.
Anything is possible
At Seabourne we believe that anything is possible, and we strive to prove that with our dedicated service.
Example Case Studies
Read some examples below of recent projects that demonstrate that every customer has different logistic needs.
When Mr. Black Garment Essentials from Australia approached Seabourne they had an issue with their European distributors due to the Free On Board (FOB) shipping conditions in Australia. Australian FOB shipping conditions specify that responsibility for goods (and therefore liability for any loss or damage in transit) transfers to the buyer as soon as the goods leave the seller’s premises. Following several Skype meetings, Seabourne realised that limited fiscal representation in conjunction with our supply chain services would provide the perfect solution to their problem.
A direct connection between Australia and Eindhoven
Seabourne’s in-house IT team enabled a link between our market-leading warehouse software system and Mr. Black Garment Essentials’ system so that the client could book their shipments in real time on our bookings system to be processed straight away. These orders come into our system in Eindhoven directly from Australia where they are picked, packed and distributed to several large jeans retail chains across Europe.
Saving our client time and money!
Mr. Black Garment Essentials do not need to arrange for storage, pick and pack or transportation of goods; Seabourne provide a value-for-money one-stop shop, making savings for the client wherever possible and improving cash-flow. This saves Mr. Black Garment Essentials time and money and allows them to focus on their core business; selling their product!
Our solution has resulted in:
• Importing products in Bulk
• Changing FOB delivery conditions to Delivery Duty Paid (DDP)
• The use of seafreight instead of airfreight
• Using Seabourne Eindhoven as the European hub
• The use of limited fiscal representation for storage and distribution of goods into the EU without the obligation to pay VAT up-front.
Seabourne Group are providing storage and fulfilment services for Jani Markel from our warehouse facility in Northampton. Jani Markel is a leading Spanish Umbrella manufacturer who is rapidly expanding into the UK (www.janimarkel.com). We receive bulk deliveries and process retail and trade orders the same day, allowing for an efficient supply chain process. This allows Jani Markel to operate a lean stock management process. Our market-leading warehouse management system also gives Jani Markel peace of mind by allowing them to view live stock records and order dispatch information at the touch of a button.
Prior to the world famous Wimbledon championships, The All England Lawn Tennis Club (AELTC) asked Seabourne to despatch tickets worldwide. Totalling more than 1000 deliveries, Seabourne collected the unlabelled envelopes and processed all the booking information from emailed spreadsheets, thereby saving the AELTC an inordinate amount of time.
At Seabourne we strive to keep our technology systems up to date in order to maintain our cutting-edge efficiency and fast, personal service.
Vistaprint is a large print company based in the south of Holland that sells business cards and related products over the internet. Due to the high volume of products ordered on a daily basis, the IT departments of Vistaprint and Seabourne developed an integrated solution whereby Vistaprint simply runs their product off their production line and Seabourne collect the consignments without tracking labels being affixed.
Once back in Seabourne’s Eindhoven depot, data is downloaded directly from the Vistaprint order processing system to the Seabourne tracking system. Labels are then attached to each parcel and tracking numbers automatically returned to Vistaprint so that each customer knows when to expect delivery.
Seabourne’s dedication to constantly updating technology means that our clients receive the most cost and time effective service possible.