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Seabourne Express Courier has opened up new frontiers in international express delivery services thanks to web software from NetDespatch.
The Velocity International software as a service (SaaS) provides a user friendly method for customers to book and track shipments online from any country to anywhere in the world. Used by Seabourne offices worldwide, including their recently acquired Air Action business, the intuitive browser-based system is helping the company to compete globally for new business.
“Velocity International has become an effective sales tool for Seabourne. The sales team use it to show how easy it is to use our services and that even the most complicated booking to any destination in the world can be made in less than a minute. That is the beauty of this system; it has been built using the latest web technology and designed with the user in mind,” says Colette Roeder, Seabourne’s Group IT Manager.
The system uses intelligent web technology to automatically produce all appropriate documentation required for domestic, EU and non EU destinations. This includes airway bills, international manifests, customs documents and export invoices. NetDespatch ensures that the system constantly evolves and is able to deal with different country rules and customs requirements as they change.
Other key elements of the system are its security and stability. Colette Roeder says that NetDespatch’s reputation in these areas is well known. “With Velocity International, customers simply need a web browser and an internet connection to be able to make a booking or to track a parcel. It is tried and tested and has proven to be stable, safe and reliable 24×7. It provides a very secure system, with NetDespatch hosting the data on its servers within a purpose built data centre” she says.
Velocity International integrates seamlessly with Seabourne’s business system, which means that there is no re-keying or duplicated information. Very little training is required to use the unified solution and many of Seabourne’s clients are able to master it in minutes.
“The system centralises our administration, which saves us a lot of time, and the customer can be up and running in a very short time. Many of them set up the browser interface for themselves, which also helps boost their own confidence in using the system,” concludes Colette Roeder.
Pan-European express courier, specialist freight and mailing fulfilment supplier Seabourne Express Courier Ltd. announced their second major acquisition in the last 10 months of InXpress (Pty) Ltd in South Africa.
On 6th May 2009, Seabourne Express Courier (Pty) Ltd, South Africa acquired the four trading companies of InXpress in South Africa with offices in Cape Town, Johannesburg, Pretoria and Durban. The company will now be known as Seabourne Inxpress Ltd, South Africa.
“This acquisition continues our policy of international growth and expansion and we have no doubt that it will immediately strengthen our reputation in South Africa” highlighted Daniel Flitterman, Managing Director of Seabourne Express Courier Ltd.
Seabourne has an established network of pan-European offices offering express courier, freight and mailing fulfilment services. InXpress has an established domestic and international network within South Africa that provides a door to door delivery of time-sensitive items on a time – definitive basis. It is one of the core strategies of InXpress to remain flexible and responsive to the changing needs of the customer and the industry through tailor made solutions.
“This is an exciting milestone for our business and we look forward to scaling our growth as part of the Seabourne Express Courier Group”, says Ezelle Harris, Director of Seabourne Inxpress (Pty) Ltd.
The acquisition will help the combined company to achieve economies of scale as well as crafting more value for the customers. The acquisition of InXpress allows Seabourne to expand further into the fast growing South African market focusing on a strong internal emphasis on efficiency and effectiveness which will be the core components for gaining a competitive advantage in this market.
Notes to Editors:
InXpress was established in 2002. They developed their own domestic and international network and introduced a full range of domestic and international courier and mail services. InXpress provides a door to door delivery of time-sensitive items on a time – definitive basis. They are headquartered in Johannesburg with offices in Cape Town, Pretoria and Durban.
Seabourne was founded in 1962. Their offerings include freight and fulfilment services as well as international express courier and specialist shipping for Fine Art and Antiques. Headquartered at Thorpe with offices in Aberdeen, Glasgow, Birmingham, Bristol, Amsterdam, Eindhoven, Maastricht, Brussels, Dusseldorf, Paris, Lyon, & Cape Town they are members of the British International Freight Association (BIFA), International Federation of Freight Forwarders Association (FIATA) and the Association of International Courier and Express Services (AICES).
Daniel J Flitterman,
Seabourne Express Courier Limited
Pan-European express courier, specialist freight and mailing fulfilment supplier Seabourne Express Courier Ltd. today announced the acquisition of the Air Action group of companies, the international courier, freight and logistics services supplier.
Both companies are among the longest established international service providers, with over 40 years of continuous service to clients around the world.
“The combined company will provide a one-stop-shop offering low cost mailing fulfilment, express courier, logistics, warehouse stock control and international freight forwarding – saving clients time, effort and money”, highlighted Daniel J. Flitterman, Managing Director of Seabourne Express Courier Ltd.
Seabourne has an established network of pan-European offices offering express courier and mailing fulfilment services. The Air Action group has five offices in the UK and a reputation for flexible solutions to client needs for express, forwarding, warehousing, stock control and distribution. Both companies have a global freight agency network of experienced partners as well as their international courier operations.
The Air Action Group consists of three main operating divisions
Air Action International – Airfreight, Roadfreight, Seafreight
Air Action Couriers – International Express Services
Air Action Mailing – International Mail and fulfilment
“Seabourne shares a common commitment to customer service and their acquisition of Air Action deepens expertise in both freight and courier services” commented Des Lyons, founder of the Air Action group of companies, who will be staying on with Seabourne to ensure that existing clients see benefit from the greater service expertise.
The acquisition recognises the mutual strength and common culture of customer service, which has enabled both companies to develop a wide range of quality services for over 40 years. The combined company can better address the client requirement to continually minimise cost while ensuring consistency across courier, fulfilment, forwarding, database management, stock control and warehousing services with an integrated one-stop-shop. The acquisition will continue the tradition of reliable, flexible and competitive international express courier and freight services.
Notes to Editors:
The Air Action group of companies was founded in 1965. They have offices in Heathrow, Bristol, East Midlands, Northampton, Glasgow, and Delhi. As well as membership of the British International Freight Association (BIFA) they were awarded ISO9002 accreditation.
Seabourne was founded in 1962. Their offerings include freight and fulfilment services as well as international express courier and specialist shipping for Fine Art and Antiques. Headquartered at Heathrow with offices in Aberdeen, Birmingham, Stoke, Amsterdam, Eindhoven, Maastricht, Brussels, Dusseldorf, Paris, Lyon, & Cape Town they are members of the British International Freight Association (BIFA), International Federation of Freight Forwarders Association (FIATA) and the Association of International Courier and Express Services (AICES).
Daniel J Flitterman,
Group Managing Director
Seabourne Group Limited