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Alcohol and wine sales via ecommerce were opened up on 1 June 2020 after 66 days of an alcohol ban during Lockdown level 4 and 5. Online orders continued during lockdown with the anticipation of delivery within a week of the ban being lifted and along with new sales that exploded immediately after this announcement by the South African Government, this situation almost immediately resulted in unprecedented volumes which required couriers to instantly increase infrastructure and labour to accommodate the volumes.
Unfortunately the flood or orders directly impacted the ability to perform at regular delivery levels and created an extensive backlog in all systems despite market research and planning throughout May in anticipation of increased volumes.
Seabourne Express has been delivering wine nationwide for almost 10 years & are considered specialists in the industry, moving some of the most highly regarded & sought after wines across the planet. June 2020 will be remembered as one of the most challenging times in Seabourne’s history as we fought 24 hours, 7 days a week in an attempt and meet our customers expectations and achieve deliveries.”
The health and safety of our employees, customers and partners are paramount, which is why we at Seabourne Group closely monitor developments around the Corona virus.
We follow the general guidelines and instructions of the government and other authorities. Although the chance of bacteria and viruses being transmitted is minimal through our packages, scanners or tablets, we can understand the increasing concerns among our recipients. Of course we want to ensure that the packages are delivered correctly. The movement of goods is still open and without any restrictions. Seabourne and his partners operates therefore still as business as usual. Please be advised that we hear more and more that crossing borders will be a challenge.
Consignees will not be required to personally sign the ePOD device or hard copy document, but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record. Whereby a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.
In light of recent press coverage pertaining to Government contracts for the provision of ferry services in a “No deal Brexit scenario” and in particular to one being awarded to Seaborne Freight (UK) Limited, we wish to make it clear that this company is in no way whatsoever related to the Seabourne Group of companies and its freight division Seabourne Forwarding Limited.
ROTTERDAM – Logistical services company Seabourne has recently opened a new Freight site in Rotterdam. Seabourne is not just strong on land and in the air, but also in sea cargo. From this new Rotterdam site the company can further optimise its sea transport.
Chief Operating Officer Matthijs Slob is pleased with this new step. ‘Seabourne provides the link between transport by land, sea and air,’ he explains. ‘We feel it is important to be up close and personal. It's the only way to provide the best possible service. From this new site we can work with our partners even more effectively and respond more quickly to their needs. We expect demand to pick up further and we must proactively respond to this in order to be ready for the future.’
Customer needs are key
Seabourne is a well-known player in logistics. ‘Our company has been around for over 50 years now. We have grown into an internationally operating organisation that focuses on providing a full-service solution to our customers. We research our customer's business thoroughly. Our aim is to be able to answer a customer's question before it even comes up. Our new site will help us respond to our customers’ needs even better and more quickly in terms of transport, storage and management of goods. Big or small!’
When it comes to sea transport, Seabourne has developed some specialisations. Among them are transport of live fish and delivery to cruise ships. ‘From that perspective this new site in Rotterdam was a logical step. Solving the logistical puzzle quickly, efficiently and well is more important than ever, and from this new site we can do that even better.