One of the world’s biggest home electrical suppliers contacted us with an urgent need following the purchase of stock to fulfil a large order for one of the UK’s biggest retailers. The home electrical supplier needed to supply 17,000 units of a specific model of coffee maker in time for the retailer’s January sale, but had no available UK stock. Therefore, the home electrical supplier shipped excess European stock from Germany and France to one of Seabourne’s UK facilities in order that the units could be converted to be UK compliant.
The units had European plugs on and the home electrical retailer contacted Seabourne originally on the basis we could change the plugs to a UK specification very cost effectively, as we have often done for this customer at this time of year previously. However, Seabourne were also able to assist in replacing other non UK items that came with the appliance. We helped coordinate the inbound shipments of stock, 4 way pallets (UK standard size), leaflets to be included with the coffee makers and starter packs of coffee also to be added to each unit.
Total flexibility, complete commitment and a personal service.
Seabourne sourced legally compliant UK plugs with the correct fuses within 48 hours as well as sourcing new barcoded labels compliant with UK legislation which were printed on-site to be applied to the units once they had had their plugs changed.
Seabourne set up two production lines to utilise our skilled and qualified permanent staff effectively whilst using further temporary staff to fulfil less skilled roles. This enabled us to maximise the number of units processed each day.
All of the stock was delivered to our Seabourne facility in Northampton within 3 days of the initial request where we had all the materials and arrangements in place to be ready to begin work immediately. Seabourne completed an average of 1,200 units every day, working extended shifts and weekends and arranging for multiple collections of the reprocessed stock every day in order to meet the tight deadlines set.
Alongside changing the plugs we replaced the leaflets, relabelled the units, placed leaflets and starter packs inside and flash tested the units to ensure electrical safety. The stock was then palletised, wrapped and loaded for onward despatch. The customer was very happy with the quick turnaround and the quality of the work fulfilled, and they have since enjoyed working with us further on similar projects.